Service Technician

JOB SUMMARY

Technical Representative will be responsible for the care and maintenance of field installed business equipment and will be required to maintain high standards of productivity, quality, customer service, cooperation, attendance and professionalism.

SUPERVISION RECEIVED

Works under the direction of our Service Manager.

WORK PERFORMED

  • Accurately diagnose, repair and maintain equipment and accessories in optimum operating condition within manufacturers published electrical, mechanical, and copy quality specifications.
  • Maintain customer satisfaction through on-going needs analysis and equipment performance feedback.
  • Participate in monthly meetings and communicate equipment problems and solutions to fellow technicians.
  • Promote departmental revenue contribution through equipment upgrades and the sale of maintenance agreements and power protection devices.
  • Assist sales department with installation of new or trial equipment to ensure proper placement and operation.
  • Lend assistance to fellow technicians when required to maintain optimum response time and customer satisfaction.
  • Lend assistance to home office when required for such tasks as new equipment set-ups, equipment reconditioning and general technical service.
  • Complete required paperwork neatly, accurately and on time.
  • Project a positive image through proper attire, communication skills and personal grooming.

TRAINING AND EXPERIENCE

EXPERIENCE: General knowledge of the use of test instruments and hand tools.

SKILLS AND Good mechanical comprehension, interpersonal and

ABILITIES: organizational skills, capable of working well under pressure.

WORKING CONDITIONS

Involves outside field service in metro and rural areas, servicing equipment in customer offices. Considerable driving necessary, unrestricted driver's license required.

NOTE: This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.